Privacy Policy

Last updated: October 30, 2026

Contact: [email protected].

What we collect

From farms:

• Account details: name, email, phone, farm name and address.
• Ticket setup: dates, prices, and event details the farm enters.
• Payment setup is handled by Stripe or Square. We never see or store a farm's bank details or full card numbers.

From ticket buyers:

• Name, email, and phone number, used to deliver tickets and event messages (including rain-day changes).
• Order details: tickets bought, date, and amounts.
• Payment is processed by Stripe or Square. We never see or store full card numbers.

At the gate:

• Ticket codes are checked against the day's list on the device. Check-in works offline; results sync when the device is back online.

How we use it

• To sell tickets, deliver them, check visitors in, move or refund tickets under the farm's policy, and pay farms through their own processor account.
• To email or text buyers about their order, including weather closures and date changes.
• We do not sell personal information. We do not use buyer information to advertise other businesses.

Who else receives it

• The farm the buyer bought from receives that buyer's order details.
• Stripe or Square receives what it needs to process payment.
• Email and text providers receive what they need to deliver messages.
• Authorities receive information only when the law requires it.

Keeping and deleting data

• Order records are kept while the farm's account is active and for as long as tax and accounting rules require.
• Anyone may ask what we hold about them, or ask for deletion, at [email protected]. Some order records must be kept where the law requires it.

Cookies

• The site and app use only the storage needed to sign in and to work offline at the gate. No advertising cookies.

Children

• Tickets are sold to adults. Farms decide their own visitor age rules.